Privacy policy


The Sydney Child Health Program is a department of The Sydney Children's Hospitals Network (SCHN) and observes the standard privacy policy set out by SCHN. You can find out more about our commitment to privacy under the Network, please visit The privacy of our learners is of utmost importance to us. This privacy policy is a modified version that provides further information how we collect, use, and safeguard the personal information of users who engage with our educational programs at The Sydney Child Health Program.

Information We Collect

We collect personal information from our users, including but not limited to, their name, email address, mailing address, and payment information. We may also collect information on how users interact with programs on our Learning Platform, such as course progress, quiz results, and activity logs.

Use of Information

We use the personal information collected from our users to provide them with access to our programs and to improve our services. We may also use this information to communicate with users regarding course updates, upcoming events, and learning opportunities. We will not share or sell user personal information to third parties, except when required by law or when necessary to provide the services requested by the user.


We may use cookies to collect information about users' interactions with our online education course. Cookies are small files that a website or its service provider transfers to the user's computer or device through their web browser. This information helps us to provide a better user experience, understand user preferences and improve our online education course. Security We implement security measures to protect the personal information of our users. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of user personal information.

Third-party Links

Our programs may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage our users to review the privacy policies of these websites before providing any personal information.

Children's Privacy

Our programs are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13 without parental consent, we will take steps to delete the information as soon as possible.  

Changes to the Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and the date of the most recent update will be indicated at the top of this page.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at

Terms and Conditions for the Ongoing Paediatric Education Subscription

Alumni Subscription

Sydney Children's Hospitals Network (SCHN) offers a subscription service exclusively for learners who have successfully completed the following programs (referred to as "eligible programs") to provide continuous access to paediatric education at an annual rate. In these Terms of Use, the term "you" pertains to the learner who has registered an account on the SCHN Learning Platform and whose payment method is billed.

Eligible Programs

Learners who have successfully completed any of the following programs will be eligible to subscribe to the Ongoing Paediatric Education Subscription:

·       The Sydney Child Health Program (2017-2023)

·       The Diploma in Child Health (2017 or earlier)

·       The Graduate Diploma in Child Health (2023 or later)

·       The International Paediatric Postgraduate Certificate


As a member, you will be billed annually on the anniversary of your sign-up date. All pricing is stated in Australian Dollars (AUD).

Refunds and Cancellations

We are committed to providing quality service to our alumni subscribers. In the event that you encounter issues related to billing or are dissatisfied with our service, please review our refund and cancellation policy below:


You have the freedom to cancel your subscription at any time. Your cancellation will be effective at the conclusion of the current subscription term.


Subscription Refunds: We offer a full refund for your current subscription term if you request it within 14 days of the initial purchase or renewal date. After 14 days, no refunds will be issued for the current subscription term.

Auto-Renewal Refunds: Subscriptions are set to auto-renewal by default, however you can cancel your subscription at anytime. To receive a refund for a subscription that has auto-renewed without your consent, please contact our support team within 14 days of the auto-renewal date. No refunds will be provided for auto-renewals beyond this 14-day period.

Billing Disputes and Issues: If you believe there is an error or discrepancy in your billing statement or have questions about a charge related to your subscription, please follow these steps to address the issue:

a. Review Your Account: First, log in to your learning platform account to review your subscription and billing history. Ensure that the charges align with your subscription plan and usage.

b. Contact Support: If you identify an issue or discrepancy, please contact our customer support team at Provide relevant details about the billing issue, such as the date of the charge, the amount, and a description of the problem.

c. Resolution: Our support team will investigate the issue promptly and work with you to resolve any billing disputes or problems to the best of our ability. If a refund is warranted under our refund policy, we will process it in accordance with the terms outlined above.

Please note that any refunds will be issued following SCHN’s refund process and funds will be returned to a nominated bank account. We cannot refund to the credit card used for the subscription. Refunds may take some time for the refund to reflect on your billing statement, depending on your financial institution's policies.

Changes to Price and Subscription Plans

We retain the right to make modifications to our subscription plans and pricing for our service, or any of its components, at our sole and absolute discretion. Unless otherwise explicitly mentioned in these Terms, any alterations to pricing or changes to your subscription plan will be implemented following prior notification to you.

By subscribing to the Ongoing Paediatric Education Subscription, you agree to adhere to these terms and conditions. We encourage you to carefully review and understand these terms before proceeding with your subscription. If you do not agree with any part of these terms, please do not subscribe to our service.

The Sydney Children's Hospitals Network provides a range of paediatric learning opportunities to healthcare professionals in the community. Sign up to our Learning Platform to browse all courses.